Create and track a paraplanning request
Register an SOA request, assign the work and track its review status in the Paraplanning Dashboard. Keep the request details and supporting documents current as the work moves through your practice's review process.
Manage your daily work in My Tasks
Use My Tasks to review assigned project work across clients, update responsibility and deadlines, and record the next action without opening every project.
Create and manage a client project
Use Projects to organise a piece of client work into stages, assign responsibility and track progress. This guide covers Projects inside the Finley app.
Using the Insurance Workspace
Use a saved insurance scenario to review current cover, supporting evidence, needs and recommendations, then link the scenario to the SOA where insurance advice is included.
Add and review a manual portfolio
Record an off-platform account and its holdings, then check account totals and asset allocation.
Preparing a Record of Advice and template documents
Use a client conversation to prepare a Record of Advice, or open a related engagement or agreement workflow. Review the document and use the save and Word controls available in your workspace.
Preparing a follow-up email
Prepare an editable email from the client conversation, check the recipients and wording, then copy it or open it in your email application for final review and sending.
Drafting a file note or advice scope
Turn a reviewed conversation into a file note or a clear advice-scope draft. Review the content and choose the correct save action for a document copy or a client file-note record.
Working with documents and source evidence
Upload client evidence, choose what Finley can use in a conversation, check passage references and find saved output. The document library belongs to the selected client.
Complete and save a Fact Find
Work through household information, save records and risk responses, and download the Fact Find document.
Update client and partner details
Edit personal, contact, employment and advice-agreement information, then save the changes.
Getting started with Finley
Finley brings client records, supporting documents and advice work into one place. This guide explains where to start and how the main workspaces fit together.
Using the Finley AI Console
Choose a client, use Finley Chat to understand their information, and switch to Finley Work to prepare a written output. Keep the conversation, evidence and saved records clear as you work.
Resetting Your Two Factor Authentication (2FA)
If you have lost access to your authentication device, submit a 2FA reset request and wait for its outcome. After approval, follow the sign-in setup options shown for your account.
Create, find and open a client
Create a client or household, link the adviser and return to the correct record.
Record an Identity Check and AML/CTF assessment
Record identification details, assessment answers and supporting notes against the client.
Send a digital Fact Find and review client onboarding
Prepare portal access, send the Fact Find instructions and review the client’s saved information.
Finley Document Styling
Set your preferred document font and colours, check your adviser details and add practice branding. Review a fresh export to confirm the result for the document type you use.
Getting better results from Finley
A useful Finley draft starts with relevant evidence and clear adviser instructions. This guide helps you brief Finley, check its understanding and keep unresolved matters visible.
Set up a portfolio datafeed mapping
Save the adviser code, map the correct platform account and review its sync result.