Completing An SOA In Finley SOA Workspace
Step 1: Create the SOA Scenario
1. Open The Client
Go to the client profile, then open iC2 Wizards → Statement of Advice.
2. Create Or Open An SOA Scenario
Click the + button to create a new SOA scenario.
Give it a clear name, for example:
“Retirement Advice - May 2026”
If a scenario already exists, click Open scenario.
Step 2: Upload Supporting Documents
Confirm The Active Client
Finley will open the SOA workspace with the client name in the Client Selection pane
Use Upload files button to add the relevant SOA source documents, such as:
Fact Find
File notes
Strategy paper
ProductRex reports
Insurance quotes
Research documents
Fee consent or engagement documents
Step 3: Providing Further Instructions
Finley will detect certain document types automatically, such as Fact Find detected or ProductRex detected.
Map Fact Find Data If Needed
If a fact find is uploaded, open Uploaded Files and click Map to profile.
Review the extracted data, then click Apply to client profile if the mapping is correct. This updates the client profile before the SOA is drafted.
Use ProductRex Data If Available
If a ProductRex report is detected, click Use for workflow.
Finley will use that report to help populate product, replacement, portfolio, and fee sections.
Tell Finley What The Advice Is About
In the chat box, describe the SOA scope in plain English.
Example:
“Prepare an SOA for Jimmy Test. The advice is to consolidate super to HUB24, commence an account-based pension, retain existing insurance, and set up an ongoing advice agreement.”
Include anything important that may not be obvious from the documents.
Click Send
Step 4: Review Finley’s Intake Summary
Finley will produce an intake summary showing:
Understanding of the matter:
Likely advice modules
Candidate objectives
Missing information
Document insights
Evidence-backed confirmations
Select The Advice Modules
Review the suggested modules and turn modules on or off as needed.
Typical modules include:
Strategy advice
Product advice
Replacement advice
Portfolio advice
Insurance advice
Projection analysis
Step 5: Answering Follow Up Questions
Finley will ask Follow-Up questions to clarify any missing pieces before preparing the SAO.
To answer a question, click on the Unanswered question. The question will appear in the chat box for your reponse.
Once you have answered the question, the question will move to the ‘Answered Questions’ section, and you can continue to resolve all of Finley’s follow up queries.
Step 6: Start The SOA Workflow
Once documents are uploaded and the brief is clear, click Start SOA workflow.
Finley will create the editable SOA workflow sections and open the live SOA render.
Step 7: Working Through The SOA Section
The SOA Workspace is divided into 3 sections. Work across the screen left to right as you progress through the SOA Workflow
The structured SOA Workflow.
The FInley Chat editor
The Live SOA document Render
Work Through Each SOA Section
Use the SOA workflow navigation on the left.
Review each section in order:
SOA Introduction
Risk Profile
Scope of Advice
Objectives
Strategy Recommendations
Product Recommendations
Portfolio Allocation
Replacement Analysis (if applicable)
Insurance Needs Analysis(if applicable)
Recommended Insurance Policies (if applicable)
Insurance Replacement (if applicable)
Projections (if applicable)
Disclosure
Service Agreement
Appendix
Edit Each Section
For each section, update the fields directly in the builder.
For recommendations, review:
Linked objectives
Recommendation wording
Reasons / client benefits
Consequences and trade-offs
Alternatives considered
Use Add objective, Add recommendation, or the relevant add buttons where required.
Use Chat To Refine Sections
Step 7: Using Chat To Refine Sections
While working in a section, ask Finley to improve or rewrite content.
Example:
“Rewrite Objective 1 to be a more compliant SMART goal.”
or
“Add consequences and alternatives for this super consolidation recommendation.”
Save Each Section
After reviewing a section, click Save.
This marks the section as confirmed and updates the live SOA render.
Check The Live SOA Render
Use the right-side Live SOA Render panel to review the document as it builds.
You can also click Open print view or Print preview for a larger review.
Step 8: Export The SOA to .docx
When the SOA is complete, click Export Word
Finley will generate the SOA to .docx
Final Adviser Review
Before sending to the client, review the Word document for compliance and accuracy.
Finley helps draft and structure the SOA, but the adviser should still complete the final compliance and advice review.
Document Styling Options
Using the document styling menu at the top of the Live SOA render, you can customise the font, text colour, tables colours and heading colours throughout the SOA.
When you export the SOA to .docx, the document will be exported in your chosen styles.