User Roles in SARA

Your SARA access depends on the roles assigned to your account, the records you are permitted to access and the service’s access checks. A role label on a profile is not, by itself, proof that an action is authorised.

Licensee and practice structure

Users and records are associated with a licensee and practice. Check those details when adding a person or creating a review. SARA provides wider licensee-level management controls to authorised Compliance Manager users. Other users’ available records depend on their assigned scope and access.

Compliance Manager

This role enables the main management controls for practices, representatives, team members, compliance file reviews and the licensee question library. Compliance Managers can maintain the compliance registers where permitted.

Some register actions specifically require the Compliance Manager role, including breach assessment and the register’s Email adviser action.

Advisers, paraplanners and support staff

Advisers work with advice and reviews available to them. Adviser accounts also have maintenance controls for APL Approvals, Non-Cash Benefits and Conflicts, subject to record access. Paraplanner and Support Staff roles do not automatically grant management permissions.

Use the record’s supported collaboration controls, such as Shared Users in Advice Vetting, when appropriate. Check the intended person and information before granting access.

Check your own access

Select Me → Security to view the account’s displayed access level and Me → User Profile to check your organisation details. An account may carry more than one role. If a control or expected record is missing, ask your administrator to check roles, practice, licensee and status.

Changing a workflow status or a finding’s outcome does not itself provide regulatory approval or permission to issue advice.